GTC
SUBJECT
The purpose of these terms and conditions is to define the terms and conditions of sale between La Petite Main and the user, from the order to the services, including payment and delivery.
They regulate all the steps necessary to place the order and ensure the follow-up of this order between the contracting parties.
CHARACTERISTICS OF THE GOODS AND SERVICES OFFERED
La Petite Main markets culinary training courses on its website. The services offered for sale online are only those listed on the course calendar. These products and services are offered subject to availability.
Other services of La Petite Main such as private, group or corporate courses are offered upon request in the contact form.
The photographs on the site are for illustrative purposes only.
La Petite Main reserves the right to modify the recipes in the program according to seasonality.
La Petite Main reserves the right to reschedule or cancel classes. If the class cannot be rescheduled to another date convenient to the client, the class fee will be refunded.
The customer can reserve several places.
Gift vouchers are valid for a maximum of one year from the date of purchase.
RATES
The prices are indicated in euros, all taxes included, and are only valid for the videoconference workshops.
The prices indicated for the video courses include the teaching aids in digital format (replay, recipe card). La Petite Main reserves the right to modify its prices at any time, it being understood, however, that the price shown on the order form and validated by the user at the time of payment is the only one applicable for the order in question.
For requests for private lessons, group lessons, home lessons, company lessons, La Petite Main undertakes to provide an estimate based on the type of pastry, the number of participants, the number of hours of the course, and the distance to the course location.
THE ORDER
The order can only be registered on the site if the user has clearly identified himself by entering his full contact details in the order form.
Any order implies acceptance of the prices and description of the products and services available for sale.
The confirmation of the order implies acceptance of these general conditions of sale.
La Petite Main undertakes to honour orders received on the website within the limit of places available for reservations and requests for private, group or corporate lessons received via the contact form. In the event of unavailability, La Petite Main undertakes to inform the user.
All data supplied and the recorded confirmation constitute proof of the transaction. In accordance with the French Civil Code, validation of the order form constitutes signature and acceptance of the operations carried out.
Confirmation of the registered order is sent by e-mail after validation of payment to the e-mail address indicated by the user.
La Petite Main reserves the right to refuse any order in the event of an existing dispute with the user.
PAYMENT
Payment is due upon ordering a videoconference workshop. A deposit is required when signing a quotation.
RIGHT OF WITHDRAWAL / RETURN
Orders, once paid, are not refundable.
A reservation for a physical workshop can only be postponed at the customer’s request if this request is made by e-mail and reaches La Petite Main at least 72 hours before the start of the course.
The customer may make a new reservation within a maximum of 3 months from the date of cancellation. For videoconference workshops, the cancellation deadline is 48 hours before the start of the course.
VIDEOCONFERENCE WORKSHOP SCHEDULE
Once the pastry workshop has been booked by the customer, the customer will receive a list of ingredients, a list of compulsory equipment and explanatory content for the preparations to be made the day before the class. Ingredients must be prepared by the customer prior to the course.
The workshop will start with a videoconference on Zoom with the other participants (except in the case of a private class). La Petite Main undertakes to deliver the complete recipe, with all the explanations, advice and problem-solving required to make the recipe a success. La Petite Main is not responsible for the final result obtained by the customer. Each recipe is tested and validated beforehand by La Petite Main.
At the end of the class, La Petite Main will be available to answer questions from customers. The replay of the class, as well as the recipe card will be sent by email to the customers.
The workshop lasts between two and three hours, depending on the pastry.
AT-HOME/COMPANY/GROUP WORKSHOP SCHEDULE
Once the pastry workshop has been booked by the customer via the contact form, the customer will receive one week in advance the list of ingredients, the list of compulsory equipment and the explanatory content for the preparations to be made the day before the course. Ingredients must be prepared by the customer prior to the course.
La Petite Main does not assume responsibility for the purchase of ingredients. La Petite Main travels to the customer’s or company’s premises, or the location chosen by the customer/company, with its own equipment. However, La Petite Main undertakes to bring small equipment to make up for any shortfalls.
La Petite Main undertakes to deliver the complete recipe, with all the explanations, advice and problem-solving required to make the recipe a success. La Petite Main is not responsible for the final result obtained by the customer. Each recipe is tested and validated beforehand by La Petite Main.
At the end of the class, La Petite Main will be available to answer questions from customers. The recipe card will be delivered at the end of the course (to each participant).
The workshop lasts between two and three hours, depending on the pastry.
GIFT CARDS
La Petite Main offers three different gift cards corresponding to the three types of workshop: short (65€), medium (75€) and long (85€). Gift cards can be used for all workshops, but the amount remaining on the card will not be reimbursed. The gift card takes the form of a personalized code that can be used once and is valid for 1 year from the date of issue. The code must be entered at the time of payment.
PROVIDER’S LIABILITY
La Petite Main cannot be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, service interruption or other involuntary problems.
La Petite Main cannot be held liable for any damage caused during a workshop at home, in a company or in any other place.
La Petite Main undertakes to use its best efforts to provide up-to-date and accurate information. The company cannot be held responsible for any errors and/or omissions in this information.
CUSTOMER RESPONSIBILITY
The customer agrees to pay for the order at the time of purchase for a videoconference course.
The customer undertakes to pay a deposit when signing the quotation for a private course, a home course, a group course or a corporate course.
The customer may cancel the workshop a maximum of 48 hours in advance for a videoconference course and 72 hours in advance for a private, home, group or corporate course. Beyond this time, the customer will not be reimbursed, except in exceptional cases for which justification must be provided.
PERSONAL DATA
The information and personal data that La Petite Main asks the user to provide are reserved for its use. The user has the right to access, modify, rectify and delete data concerning him/her (art 34 of the French Data Protection Act No. 78-17). To exercise this right, please contact La Petite Main – contact@lapetitemain.fr, enclosing a copy of your identity card or passport for identification purposes. To place an order, users must fill in an order form with their full contact details. It is clearly stipulated that bank details are not recorded on this account. For each new order, the user must provide his/her credit card details via the payment interface.
INTELLECTUAL PROPERTY
La Petite Main, the www.lapetitemain.fr website and its content are protected by trademark law and/or copyright and other rights. All these elements remain the exclusive property of La Petite Main. In application of the provisions of the French Intellectual Property Code, the legislative and regulatory provisions of all countries and international conventions, any representation and/or reproduction, or use, exploitation, in whole or in part, of any of the elements mentioned above, made without the prior written consent of La Petite Main, is prohibited.
TRANSACTION STORAGE AND ARCHIVING – PROOF
The archiving of the purchase orders and invoices is carried out on a reliable and durable support so as to correspond to a faithful and durable copy in accordance with article 1348 of the civil code. The computerized registers will be considered as proof of communications, orders and payments between the parties.
APPLICABLE LAW AND JURISDICTION
The present conditions are subject to French law. The competent court in the event of litigation will be that of the place of residence of the defendant or, at the choice of the plaintiff, of the place of effective delivery of the product.